In Time Wholesale Express - Interview With Steve Turner

img


At iN tIME Wholesale Express their primary focus when it comes to special services is to find a solution based on the parameters you provide. Whether your consignment is out-of-gauge or over-weight, your destination is unusual or hard to access or your transit requirement way beyond the norm, they will always find you the right solution - and FAST!

I had a chance to do an interview with the General Manager of Sales of iN tIME - Steve Turner. He will give us a tour about his background and other interesting stuff we can learn from the man himself!


How long have you been in the freight forwarding business?

ST – I’ve worked in logistics for the last 24 years!


How did you get into the freight and logistics industry?

ST – A friend, working for an international courier company, needed help on Saturdays and then on weekday evenings too - which I did as a second job. This experience helped me to secure a full-time operations position with another courier/freight company. I’ve been in the industry ever since…


What are the current difficulties or challenges you are facing in your country when it comes to shipping?

ST – As a small to medium sized company, it can be difficult to compete rates-wise with the larger and multi-national firms, however, In Time overcomes this by being a very service-driven organization which offers products that are hard to find from our competitors, and this enables us to retain customers on a long-term basis.

As I am sure most of your are aware, there is a level of uncertainty surrounding the United Kingdom’s withdrawal from the European Union (Brexit), but until a deal is struck between the UK government and the EU, it is impossible to predict how far reaching the consequences concerning the logistics industry will be.

There’s also the age-old scenario of customers wanting the best possible service for the very best price, something that I think we will all agree, is not possible to achieve!


For customs clearance in your country, any advice or guidelines you can provide to your future partners?


ST – Always engage with us prior to arranging for your freight to depart from its origin! Checking of receiver’s credentials and import documentation requirements, in advance, will help to prevent additional charges and unnecessary delays for clearance and in turn, final-mile delivery.


If you can change anything about the freight forwarding industry, what would it be?


ST - I would like to see air carriers become more culpable for their service failures. I’ve long felt that there is far less of a ‘make it happen’ mentality from the airline/handling shed side of the business, than from the forwarding companies that work so hard to secure and sustain the traffic that we/they move. This key element of the logistical chain seems very easily broken, without any responsibility for the failure taken on-board.


What advice would you give to a person who is considering a career in a freight forwarding industry?

ST – Be prepared to learn as much as you can about the many facets of logistics. There are myriad opportunities to progress a career in this industry, with the widest choice of promotions available to those candidates who demonstrate knowledge and skills across multiple modes of transport.


What is something you would like to us to know about your company?

ST – In Time is a very progressive company. In the last 5 years, we have made a huge transition from being a courier company with a single flagship service (express parcels to Russia), to a freight forwarder offering high quality air and road services, specializing in the most urgent or time critical deliveries. In Time holds membership with both IATA and BIFA. In recent months, we have further expanded our portfolio by launching an ocean freight department. Our strength is a combination of a wealth of knowledge and experience and a pro-active attitude from our team.


Please tell us about your company. Where are your headquarters and when did you first establish the company?

ST – In Time was established by our MD – Jonathan Hornby, in 2003. We are based in Colnbrook, which is just a few kilometers to the west of London’s Heathrow Airport (LHR).

Member Testimonials

testimonial
"We believe in limiting memberships to a minimum and have found our home for projects as well as general cargo within the X2 family."
testimonial
I've been in the business for over 30 years, I have never had or experienced such and effort by the management team of the network to get members to participate and make their membership work for them.
testimonial
The professionalism and organisation shown from the X2 team totally blew us away.
testimonial
Richard is an innovator, what I find great working with him is that he can see the future.
testimonial
I was positively surprised from the amazing organization and specially the commitment of all X2 Team making this event incredible for everybody and in all complete fields.
testimonial
We have to skip the networks that are founded only for the benefits of the founders Quality and not quantity.
testimonial
We found the best way to build trust is to go to the conference and meet with people, talk to them and get to know them.
testimonial
As a new member of the X2 Network, we are very impressed by the organization and its professionalism and focus on mutual business development. X2 has already given us some great opportunities to work with likeminded partners across the globe on both project and general cargo.
testimonial
Great energy and drive throughout the X2 Team and high profile Network agents to complement each other’s business across the globe and help achieve positive results. Keep up the good work!
testimonial
X2 is like a family! We have met so many amazing partners. There has been so much success with the relationships we have developed throughout the years and most importantly friendships that will last a lifetime. And we love the networks' reach!
testimonial
We have been a member of X2 since 2014 and have attended six conferences. Richard and his passion for the network with his enthusiastic team have arranged all the conferences perfectly considering every single detail. We made many friends and found new global partners to work with at the conferences. X2 is one of the good solutions for our needs and we hereby thank them for their efforts.
testimonial
I have attended a lot of networks and annual meetings in the freight industry, but I have never come across a network like X2. This is another level. It is a pleasure to be a part of the X2 network - the professionalism, the attention to detail, the broad and knowledgeable staff - everything at the highest level.
testimonial
X2 is really an excellent logistics network, with a well-organized team that is always thoughtful and helpful. We are happy with X2 and expect a long journey together.
testimonial
"At X2 Network we found a group of partners that really want to build a long-term relationship. Companies are run by people that really care about your business and success. X2 Team has been really supportive and very active to develop new opportunities for your business''.

Our Partners

X2 Values

Our special networking event is about smart freight forwarders coming together to grow and develop business within the group by providing an opportunity for all members to gather in one place to form and extend personal relationships.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

NEW YORK

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

sao paulo

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

london

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

dubai

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

bangkok

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

hong kong

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

tokyo

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
7:53

sydney